Effective date: October 8, 2026

Terms of Service

These terms govern access to LexVera's public website and legal AI workspace unless a signed customer agreement, order form, data processing agreement, or enterprise contract says otherwise.

1. Eligibility and account authority

You may use LexVera only if you are authorised to do so by your organisation or by LexVera. If you create or administer an organisation account, you represent that you have authority to bind that organisation, manage users, configure access controls, and submit professional content to the service.

2. Professional responsibility

LexVera can accelerate legal workflows, but every output must be reviewed by a qualified professional before use. You are responsible for:

• Checking citations, legal authorities, dates, jurisdictions, and procedural fit.
• Verifying facts, assumptions, client instructions, privilege, confidentiality, conflicts, and ethical duties.
• Deciding whether documents or matter details may be processed in LexVera under your policies, client terms, and applicable law.
• Complying with court rules, bar rules, data protection duties, professional obligations, and customer-specific restrictions.
• Approving any advice, filing, correspondence, negotiation position, or legal conclusion before it is used.

3. AI-assisted outputs

LexVera uses source retrieval, document analysis, citations, model-assisted drafting, and workflow controls to produce outputs. AI-assisted systems can still be incomplete, outdated, ambiguous, or wrong. LexVera provides tools to help users inspect context and sources, but it does not guarantee legal correctness, completeness, enforceability, admissibility, or a particular outcome.

4. Jurisdictional scope

LexVera is designed for the Dutch legal market. Its legal sources, retrieval, and workflows cover Dutch law, together with European Union law and European Convention on Human Rights material as it applies in the Netherlands. LexVera does not cover the law of any other jurisdiction and does not check whether an output is accurate, complete, or current under foreign law.

If you use LexVera from outside the Netherlands, or for a matter governed by another legal system, you do so on your own initiative and at your own risk. You must not rely on an output for such a matter without independent verification under the law that applies to it.

5. Customer content

Customer content includes prompts, legal research queries, uploaded documents, matter context, firm knowledge, generated outputs, citations, notes, document metadata, search data, and other information submitted to or generated through LexVera. As between you and LexVera, you retain ownership of customer content. You grant LexVera the rights needed to host, process, transmit, transform, index, retrieve, analyse, display, secure, support, and delete customer content to provide the service.

6. Confidential and privileged material

You must not submit content unless you have the right and authority to do so. This includes client-confidential, privileged, personal, special-category, trade-secret, regulated, or restricted content. If your organisation or client requires additional safeguards, do not upload or process that content until those safeguards are agreed and enabled.

7. Third-party providers

Some workflows may rely on selected AI, OCR, embedding, search, storage, infrastructure, email, monitoring, or support providers. Provider availability, latency, regional processing options, model behaviour, and data handling terms may affect the service. Customers are responsible for confirming that their intended use of LexVera and any enabled providers is permitted under their client obligations and organisation policies.

8. Acceptable use

You must not:

• Use LexVera for unlawful, deceptive, abusive, discriminatory, or harmful purposes.
• Upload content you are not authorised to process.
• Bypass access controls, ethical walls, rate limits, tenant separation, logging, or security protections.
• Attempt to extract secrets, credentials, system instructions, source code, or another customer's data.
• Interfere with service integrity, probe infrastructure without permission, overload the service, or introduce malicious content.
• Use AI-assisted outputs without appropriate professional review where legal, financial, regulatory, reputational, or client interests may be affected.

9. Account security

You are responsible for protecting credentials, enforcing appropriate multi-factor authentication and role assignments, removing users who no longer need access, and promptly reporting suspected compromise. LexVera may suspend accounts, sessions, or features to protect users, customers, the service, or third parties.

10. Administration, access controls, and audit logs

Organisation administrators are responsible for user invitations, role assignments, matter access, ethical-wall configuration, retention choices, and organisation policies. LexVera may record audit logs for authentication, data access, administrative changes, security events, exports, deletions, and policy enforcement. Audit logs may be retained where required for security, compliance, professional obligations, or dispute resolution.

11. Data protection

Use of personal data is described in the Privacy Policy and, for customers, any applicable data processing agreement. You are responsible for providing notices, obtaining permissions, and satisfying legal bases for personal data you submit to LexVera as controller.

12. Trials, subscriptions, and billing

Some accounts may be provided as trials, pilots, beta access, or paid subscriptions. Usage limits, quotas, support terms, renewal rules, taxes, payment obligations, refunds, and invoice terms are governed by the applicable order form, subscription terms, invoice, or customer agreement. LexVera may limit or suspend unpaid, expired, abusive, or over-quota accounts. Free access accounts are described in section 13.

13. Free access accounts

LexVera may, at its sole discretion, provide free access accounts under its free access programme to eligible applicants, such as non-profit organisations, law students, legal researchers, public officials and public-sector employees, and organisations that provide services to individuals free of charge. For a free access account:

• Approval is personal to the approved email address, or to the organisation that address belongs to, and may not be transferred, resold, or shared with anyone outside that organisation.
• Access is free of charge for the period stated in our approval, which is 12 months unless stated otherwise, and may be extended on request. The usage limits and quotas of the applicable plan apply.
• You confirm that the information in your application is accurate, and you will tell us if you no longer meet the eligibility criteria.
• You are responsible for making sure your use of LexVera is permitted by the rules of your employer, institution, or profession, including rules on the use of external AI tools, on accepting services free of charge, and on confidentiality.
• You must not upload confidential, sealed, privileged, or personal data of third parties unless you are authorised to do so and the processing complies with the law that applies to you. Where in doubt, anonymise the material before you upload it.
• No service levels, support commitments, or availability guarantees apply.
• LexVera may end or change a free access account at any time, with or without cause, including when your eligibility ends or the programme changes. We will give notice where reasonably possible.
• To the extent permitted by applicable law, you will indemnify LexVera against third-party claims arising from your breach of these terms or from content you upload without authorisation.

14. Availability and changes

LexVera is operated with professional reliability practices, but the service may be unavailable because of maintenance, deployments, incidents, internet failures, provider outages, legal restrictions, security events, or circumstances beyond our control. We may modify features, workflows, models, datasets, providers, limits, or user interface elements to improve quality, security, compliance, performance, or usability.

We may update these terms. When we make material changes, we publish the new version with its effective date and ask you to accept it before you continue to use the workspace.

15. Intellectual property

LexVera and its software, workflows, interface, documentation, designs, prompts, service marks, and related technology are owned by LexVera or its licensors. These terms do not transfer any LexVera intellectual property rights. You may use the service only as permitted by these terms and applicable agreements.

16. Feedback

If you provide suggestions, comments, bug reports, or feature requests, LexVera may use them without restriction or obligation, provided we do not disclose customer confidential information in violation of applicable agreements.

17. Disclaimers

To the maximum extent permitted by law, LexVera is provided on an "as is" and "as available" basis except as expressly stated in a signed agreement. LexVera does not warrant that outputs are complete, correct, current, suitable for a particular matter, admissible, enforceable, or free from error. LexVera itself does not provide legal advice.

18. Limitation of liability

Liability limits, exclusions, warranties, indemnities, and remedies are governed by the applicable signed customer agreement where one exists. Where there is no signed agreement, the following applies to the fullest extent permitted by law:

• LexVera is not liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-data, or business interruption damages.
• For website use, trials, and free access accounts, which are provided free of charge, LexVera's total aggregate liability arising out of or in connection with that use is limited to EUR 100.
• LexVera is not liable for loss arising from reliance on an output without the professional review required by section 2, or from use of LexVera for a matter outside the jurisdictional scope described in section 4.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for intent or conscious recklessness of LexVera or its management, for death or personal injury caused by negligence, or under mandatory consumer protection rules.

19. Suspension and termination

You may stop using LexVera at any time. LexVera may suspend or terminate access for breach, non-payment, security risk, unlawful use, provider restrictions, or harm to the service. Data export, deletion, retention, and backup handling after termination are governed by the Privacy Policy and applicable customer agreement.

20. Governing law and disputes

Unless a signed agreement states otherwise, these terms are governed by the laws of the Netherlands, excluding conflict-of-law rules. Courts in the Netherlands have jurisdiction, subject to mandatory consumer, data protection, or professional rules that cannot be waived.

These terms are written in English. Translations are provided for convenience. If a translation conflicts with the English version, the English version prevails, unless mandatory law requires otherwise.

21. Contact

Legal questions: legal@lexvera.eu
Security reports: security@lexvera.eu
General contact: contact@lexvera.eu