Effective date: May 23, 2026

Terms of Service

These terms govern access to LexVera's public website and legal AI workspace unless a signed customer agreement, order form, data processing agreement, or enterprise contract says otherwise.

1. Eligibility and account authority

You may use LexVera only if you are authorised to do so by your organisation or by LexVera. If you create or administer an organisation account, you represent that you have authority to bind that organisation, manage users, configure access controls, and submit professional content to the service.

2. Professional responsibility

LexVera can accelerate legal workflows, but every output must be reviewed by a qualified professional before use. You are responsible for:

• Checking citations, legal authorities, dates, jurisdictions, and procedural fit.
• Verifying facts, assumptions, client instructions, privilege, confidentiality, conflicts, and ethical duties.
• Deciding whether documents or matter details may be processed in LexVera under your policies, client terms, and applicable law.
• Complying with court rules, bar rules, data protection duties, professional obligations, and customer-specific restrictions.
• Approving any advice, filing, correspondence, negotiation position, or legal conclusion before it is used.

3. AI-assisted outputs

LexVera uses source retrieval, document analysis, citations, model-assisted drafting, and workflow controls to produce outputs. AI-assisted systems can still be incomplete, outdated, ambiguous, or wrong. LexVera provides tools to help users inspect context and sources, but it does not guarantee legal correctness, completeness, enforceability, admissibility, or a particular outcome.

4. Customer content

Customer content includes prompts, legal research queries, uploaded documents, matter context, firm knowledge, generated outputs, citations, notes, document metadata, search data, and other information submitted to or generated through LexVera. As between you and LexVera, you retain ownership of customer content. You grant LexVera the rights needed to host, process, transmit, transform, index, retrieve, analyse, display, secure, support, and delete customer content to provide the service.

5. Confidential and privileged material

You must not submit content unless you have the right and authority to do so. This includes client-confidential, privileged, personal, special-category, trade-secret, regulated, or restricted content. If your organisation or client requires additional safeguards, do not upload or process that content until those safeguards are agreed and enabled.

6. Third-party providers

Some workflows may rely on selected AI, OCR, embedding, search, storage, infrastructure, email, monitoring, or support providers. Provider availability, latency, regional processing options, model behaviour, and data handling terms may affect the service. Customers are responsible for confirming that their intended use of LexVera and any enabled providers is permitted under their client obligations and organisation policies.

7. Acceptable use

You must not:

• Use LexVera for unlawful, deceptive, abusive, discriminatory, or harmful purposes.
• Upload content you are not authorised to process.
• Bypass access controls, ethical walls, rate limits, tenant separation, logging, or security protections.
• Attempt to extract secrets, credentials, system instructions, source code, or another customer's data.
• Interfere with service integrity, probe infrastructure without permission, overload the service, or introduce malicious content.
• Use AI-assisted outputs without appropriate professional review where legal, financial, regulatory, reputational, or client interests may be affected.

8. Account security

You are responsible for protecting credentials, enforcing appropriate multi-factor authentication and role assignments, removing users who no longer need access, and promptly reporting suspected compromise. LexVera may suspend accounts, sessions, or features to protect users, customers, the service, or third parties.

9. Administration, access controls, and audit logs

Organisation administrators are responsible for user invitations, role assignments, matter access, ethical-wall configuration, retention choices, and organisation policies. LexVera may record audit logs for authentication, data access, administrative changes, security events, exports, deletions, and policy enforcement. Audit logs may be retained where required for security, compliance, professional obligations, or dispute resolution.

10. Data protection

Use of personal data is described in the Privacy Policy and, for customers, any applicable data processing agreement. You are responsible for providing notices, obtaining permissions, and satisfying legal bases for personal data you submit to LexVera as controller.

11. Trials, subscriptions, and billing

Some accounts may be provided as trials, pilots, beta access, or paid subscriptions. Usage limits, quotas, support terms, renewal rules, taxes, payment obligations, refunds, and invoice terms are governed by the applicable order form, subscription terms, invoice, or customer agreement. LexVera may limit or suspend unpaid, expired, abusive, or over-quota accounts.

12. Availability and changes

LexVera is operated with professional reliability practices, but the service may be unavailable because of maintenance, deployments, incidents, internet failures, provider outages, legal restrictions, security events, or circumstances beyond our control. We may modify features, workflows, models, datasets, providers, limits, or user interface elements to improve quality, security, compliance, performance, or usability.

13. Intellectual property

LexVera and its software, workflows, interface, documentation, designs, prompts, service marks, and related technology are owned by LexVera or its licensors. These terms do not transfer any LexVera intellectual property rights. You may use the service only as permitted by these terms and applicable agreements.

14. Feedback

If you provide suggestions, comments, bug reports, or feature requests, LexVera may use them without restriction or obligation, provided we do not disclose customer confidential information in violation of applicable agreements.

15. Disclaimers

To the maximum extent permitted by law, LexVera is provided on an "as is" and "as available" basis except as expressly stated in a signed agreement. LexVera does not warrant that outputs are complete, correct, current, suitable for a particular matter, admissible, enforceable, or free from error. LexVera itself does not provide legal advice.

16. Limitation of liability

Liability limits, exclusions, warranties, indemnities, and remedies are governed by the applicable signed customer agreement where one exists. For website or trial use without a signed agreement, LexVera is not liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-data, or business interruption damages to the fullest extent permitted by law.

17. Suspension and termination

You may stop using LexVera at any time. LexVera may suspend or terminate access for breach, non-payment, security risk, unlawful use, provider restrictions, or harm to the service. Data export, deletion, retention, and backup handling after termination are governed by the Privacy Policy and applicable customer agreement.

18. Governing law and disputes

Unless a signed agreement states otherwise, these terms are governed by the laws of the Netherlands, excluding conflict-of-law rules. Courts in the Netherlands have jurisdiction, subject to mandatory consumer, data protection, or professional rules that cannot be waived.

19. Contact

Legal questions: [email protected]
Security reports: [email protected]
General contact: [email protected]